Privacy Policy

Connectram PH VA Services ("Connectram PH," "we," "us," or "our") collects the following categories of information: Direct Information (provided by you): • Contact details: full name, email address, phone number, company name, and job title. • Service inquiry details, business descriptions, and operational requirements submitted through our website forms or discovery calls. • VA applicant information: resume/CV, video introductions, work experience, location, and role preferences. • Payment and billing information processed through authorized payment channels. Automatically Collected Information: • Browser type, IP address, device type, pages visited, time on site, and referral source — collected via analytics tools including Google Analytics. • Cookies and similar tracking technologies (see §08). Third-Party Sources: • Information about your business from publicly available sources, professional networks (e.g., LinkedIn), or referral partners. Contact Lists for Outreach/Outbound Services: • When clients engage us for outreach or outbound calling, they provide contact lists. Connectram PH processes these lists solely to execute the contracted service. Clients warrant that all such lists are lawfully obtained and compliant with applicable regulations.

We use collected information to: • Process and evaluate VA applications and match applicants with appropriate client roles. • Respond to client inquiries, schedule discovery calls, and onboard new clients. • Deliver contracted services, including outreach, inbound, and outbound operations on behalf of clients. • Send service updates, invoices, and relevant business communications. • Improve our website, service offerings, and internal processes. • Comply with legal obligations and enforce our Terms of Service. • Protect against fraud, misuse, or unauthorized access to our systems. We do not use your information for unsolicited marketing without your prior consent.

Connectram PH does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: • Service Tools & Platforms: We use third-party tools to operate our business (e.g., Google Workspace, project management software, CRM platforms). These tools process data under their own privacy policies and are contractually bound to handle data appropriately. • Internal Team: Data is accessible to authorized Connectram PH personnel and management on a need-to-know basis only. • Legal Compliance: We may disclose information if required by law, regulation, court order, or governmental authority. • Business Transfers: In the event of a merger, acquisition, or sale of business assets, client data may be transferred as part of the transaction. We will notify affected parties prior to any such transfer. We will not disclose client contact lists or client-specific operational data to any third party outside of service delivery purposes.

Connectram PH is headquartered in the Philippines. When you engage our services from the United States or other countries, your information will be processed and stored in the Philippines. By engaging Connectram PH services, you expressly consent to the processing of your information in the Philippines and acknowledge that: • Philippine law (Republic Act No. 10173, the Data Privacy Act of 2012) governs our data handling practices. • There may be differences between Philippine data protection frameworks and those of your home jurisdiction, including but not limited to the California Consumer Privacy Act (CCPA) and the Children's Online Privacy Protection Act (COPPA). • Connectram PH implements safeguards consistent with RA 10173 standards to protect cross-border data transfers. For US-based clients, we acknowledge the applicability of US regulations where Connectram PH acts as a service provider processing data on your behalf.

Connectram PH implements technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include: • Restricted access controls — only authorized personnel access sensitive client and applicant data. • IT-managed, office-based environments with controlled network access. • Secure file sharing protocols and encrypted communication channels. • Regular security reviews and staff training on data handling practices. While we take reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security against sophisticated threats. In the event of a data breach that affects your rights and freedoms, we will notify affected parties in accordance with RA 10173 and applicable law.

We retain personal information for as long as necessary to: • Fulfill the purposes for which it was collected. • Comply with legal, regulatory, or contractual obligations. • Resolve disputes and enforce our agreements. General retention guidelines: • Client inquiry and engagement data: retained for the duration of the service relationship plus 12 months. • VA applicant data: retained for 12 months following submission. • Billing and financial records: retained for 7 years in accordance with Philippine accounting regulations. Upon termination of a service engagement, clients may request the return or deletion of their data within 30 days of the termination date. Connectram PH will fulfill such requests within a reasonable timeframe, subject to legal retention requirements.

Philippine Clients (RA 10173 — Data Privacy Act of 2012): Under Philippine law, you have the right to: • Be informed about how your data is being collected and used. • Access your personal data held by Connectram PH. • Object to the processing of your personal data. • Erasure or blocking of your personal data under specific circumstances. • Rectification of inaccurate or incomplete data. • Data portability in a structured, machine-readable format. • Damages in the event of a violation of your privacy rights. US Clients (California Consumer Privacy Act — CCPA): California residents have the right to: • Know what personal information is collected and how it is used. • Request deletion of personal information, subject to certain exceptions. • Opt out of the sale of personal information (note: Connectram PH does not sell personal data). • Non-discrimination for exercising CCPA rights. To exercise any of these rights, contact us at: privacy@connectramph.com. We will respond within 30 days.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site performance. Types of cookies we use: • Essential Cookies: Required for basic website functionality. • Analytics Cookies: We use Google Analytics to collect anonymized data about website traffic and usage patterns. This data helps us understand how visitors interact with our site. Google Analytics: Data collected includes pages visited, time on page, referral source, and device type. This information is processed by Google in accordance with their Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on (tools.google.com/dlpage/gaoptout). You can also manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

Connectram PH services are intended for businesses and professionals. Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information from our records. If you believe we have collected information from a child under 13, please contact us immediately at privacy@connectramph.com.

Our website may contain links to third-party websites, services, or tools — including scheduling platforms (e.g., Calendly), communication tools, and reference resources. These third-party services operate under their own privacy policies, which we encourage you to review. Connectram PH is not responsible for the privacy practices, content, or security of any third-party websites or services. The inclusion of a link does not constitute an endorsement of the linked site or service. When you use third-party tools in connection with our services (e.g., CRM platforms provided by clients), your data may be subject to the privacy policies of those platforms in addition to this policy.

Connectram PH reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. The updated policy will be posted on our website with a revised effective date. For material changes that significantly affect how we handle your personal information, we will provide at least 15 days' written notice via email or website notification where feasible. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. For questions, concerns, or privacy-related requests, please contact us at: Connectram PH VA Services Email: privacy@connectramph.com Legal: legal@connectramph.com Phone: (207) 348-8160 Location: Philippines